PLANS CAN CHANGE
Cancellation Policy
Clear information about cancellations, schedule changes and weather-related flight disruptions.
HOURS
Free cancellation is currently available when an eligible cancellation request is made at least 24 hours before the scheduled flight.
SKY RUNNERS
Last updated:
Cancellation Window
Sky Runners currently communicates free cancellation up to 24 hours before the scheduled flight.
To fall within this window, an eligible cancellation request should be received at least 24 hours before the scheduled flight time.
The specific conditions confirmed with a reservation may apply to that booking.
Cancellations Within 24 Hours
Requests received less than 24 hours before the scheduled flight fall outside the currently communicated free-cancellation window.
Any applicable treatment will depend on the reservation conditions and circumstances involved.
Weather and Safety
Passenger and crew safety comes first.
Helicopter flights depend on suitable weather and operational conditions. If Sky Runners determines that a flight cannot safely operate, the flight may be delayed, rescheduled or cancelled.
Guests should follow the instructions communicated by Sky Runners regarding the affected reservation.
Rescheduling
When circumstances allow, Sky Runners may work with guests to identify an alternative flight schedule.
Availability for a new date or time cannot be guaranteed and depends on flight operations and existing reservations.
Operational Changes
Flights may occasionally be affected by weather, aircraft availability, airspace restrictions or other operational or safety considerations.
Sky Runners may adjust departure times, routes or schedules where reasonably necessary for safe operation.
Late Arrival and No-Show
Guests should arrive or be ready for their confirmed pickup/check-in time according to the instructions supplied with their reservation.
Late arrival can affect flight operations and other passengers.
Third-Party Reservations
If you booked through a travel agency, online marketplace, hotel concierge or another third-party provider, cancellation and refund requests may need to be processed through that provider.
The third party’s own cancellation and refund conditions may apply to the transaction.
Refunds
Where a refund is approved under the conditions applicable to a reservation, the method and processing timeline may depend on the original payment method and the payment or booking provider involved.
Need to Change Your Flight?
Contact Sky Runners as soon as possible if you need assistance with an existing reservation.
CONTACT SKY RUNNERS →